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Customer Service

Turn ideas and requirements of the user into real solutions.

Communication design:
    After knowing requirements of the user and the site condition, we will find a model satisfied by customer from the conventional products and design a satisfactory solution based on actual demand. If the user wants to design the solution close to his/her thought or special site and the qualified product cannot be found from the conventional products, we are urgent to make a unique design to achieve the satisfaction of customers. Till now, we have designed plenty of unique products. However, the period for designing any new product is longer than the conventional products and the cost is increased correspondingly, so please consider it carefully.

Production:
    Turn plan program into three-dimensional products. With the interaction of the world-class production equipment and excellent technicians, more accurate products can be made; the products are more delicacy through grinding and closer to the thought of the user through post painting. All these make the processing technology of Feima take the lead position.

After-Sale Installation:
    Once the product is arrived, our installation engineer will reach the site as soon as possible and assemble the product carefully. At the meantime, the engineer will listen to the suggestions of the user and explain the product instructions to achieve the satisfaction of the user.

Quality Assurance:
    As a successful console manufacturer, we possess the most excellent after-sale service system and after-sale service personnel. We will provide the services within 7*24 hours with the details in Technical Support and Service System.